Shipr remains fully committed to the protection of your privacy at all times. The information contained in this privacy policy has been published to inform you of the way in which any Personal Data you provide us with or we collect from you will be used. Please read this information carefully in order to fully understand how we treat such Personal Data.

When you access or use Shipr, you agree to our privacy policy and you consent to our collection, storage, use and disclosure of your Personal Data for the purpose of making Shipr and/or the Service available to you, in accordance with this policy. Shipr is committed to complying with applicable laws governing the collection and use of personal information and to protecting and safeguarding your privacy when you deal with us.

About the information we collect

When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site. Our site may do this by placing a small ‘cookie’ file on your computer. This cookie only identifies you as a site visitor so we may detect when you return to our website.

No other personally identifiable information is collected from you without your knowledge. You may contact us at to find out what information we have collected about you. We use software provided by Google (Google Analytics) and our own internal software to measure and audit web site activity. The information provided to us by Google is used to calculate the number of visitor’s to the web site, the number of pages viewed by these visitors, how long they stay on the web site and how they transact online with us. Common entry and exit points may also be identified. This aggregated, non-personal information is collated by Google and provided to us to assist in analysing the usage of the website. The Google Analytics data is not shared with anyone. Google’s own privacy policy can be viewed here

How do we use your information?

If you use any of the services provided on our web site we may request you provide information about yourself including your name, address and details of how we can contact you. This information is generally required to enable us to fulfil the service you have requested effectively. We may also obtain and use the following Personal Data about you and anyone you chose to add to our service:

  • Any correspondence we have with you should you contact us. Data you provide when you fill out forms on our Website, including but not limited to data you provide when you register to become a user of the Service.
  • Data and information you submit or upload to Shipr or the Service.
  • Data and information you submit or upload to Shipr or the Service, or data we collect from your systems or third-party services, including your customer data: (which may include among other things, names, email addresses, shipping/billing addresses, phone numbers, contact details);
  • Sales data: (such as details of the transactions undertaken through the Services, products/services purchased, date/time, payment amount/method, cancellations, returns, exchanges, communications with controller), Financial or payment information, Marketing preferences and communications.
  • Any other data that consumers/end users have provided to the Customer which are processed through the Services, the extent of which is determined and controlled by the Customer or consumer/end-user in their sole discretion.
  • Details of transactions made by you through the Website.
  • Details of your visits to our Website, which includes without limitation location and traffic data, weblogs, resources you access and other communication data.

How Long We Keep Your Personal Data

We will keep your Personal Data for the duration of the Service and we may keep your and your Personal Data for a further 21 days past the end of the service to ensure a seamless return if you should decide to restart the service, in accordance with your instructions or for such periods as may be required by law.

Personally Identifiable Information of Customer consumers is automatically removed in 30 days after order shipment.

Security and data protection

Shipr takes all reasonable steps to ensure that the personal information it holds is protected against misuse, loss, unauthorised access, modification or disclosure. Shipr uses technical and organisational security measures to protect your personal information from being lost or misused. For instance, your data is saved in a secure operating environment which is only accessible by authorised staff. In most cases, personal information sent over the website or our internet booking facility is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Shipr server.

As with other sites we use Secure Sockets Layer (SSL) software, which encrypts your information.Any order information including credit card numbers are transmitted using full 256bit SSL encryption. All credit card information is processed by our credit card merchant partners. We recommend that you use the latest version of your browser to ensure it is capable of 256bitSSL protection of your data. On secure pages you will see a padlock symbol in the browser which identified when one of our web pages is using 256bit SSL protection.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information and we do not include or offer third-party products or services on our website.


We use Remarketing with Google Analytics to advertise online (you may see our ads on other websites that you visit).Third-party vendors, including Google, show our ads on sites across the Internet.Directshop and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on a user’s past visits to our website.Fulfilment of the service may require your personally identifiable information to be provided to a third party such as the provider of the service, supplier of a product or the goods carrier in the case of a purchase.Protecting your informationWe are committed to providing you with a secure environment during storage and transmission of your personally identifiable information.

How to contact us

For further information or enquiries regarding your personal information, please contact us at At all times, privacy complaints:

  1. will be treated seriously;
  2. will be dealt with promptly;
  3. will be dealt with in a confidential manner; and
  4. will not affect your existing obligations or affect the commercial arrangements between you and Shipr.

Shipr's Compliance Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.